PreColored

FAQ

Shipping Policy

Please allow 7-10 business days for processing before your order is shipped.

Shipping time begins after processing is complete.

Tracking information will be provided once your order has shipped, delivery updates are managed through the carrier’s tracking system. If your package is delayed, lost, or marked as delivered but cannot be located, please contact the shipping carrier and Bare By TB as soon as possible. We will provide available shipping information to assist with the claim process.

Please double-check your name and shipping address before submitting payment.

If there is an issue with your order, please contact Bare By TB as soon as possible.

Return & Exchange Policy

For hygiene and product integrity, all hair extension sales are final. We do not accept returns or exchanges for buyer’s remorse, incorrect selections, or changes of mind.

If your order arrives incorrect or appears defective, please contact Bare By TB within 48 hours after it is marked delivered. Include clear photos or videos of the hair and packaging so we can review the issue. If we confirm an error or defect, we’ll work with you on an appropriate resolution.

Bare By TB is not responsible for damage caused by improper installation, coloring, bleaching, excessive heat, chemical processing, or improper maintenance.

By placing an order, you acknowledge this policy. This policy does not limit any rights that may apply under consumer protection laws.